Return/Exchange Policy

TROPYQAL Return & Exchange Policy

Exchanges can be requested within 7 days from the date of delivery.
First exchange is free of charge. Any additional exchange will incur a handling fee of ₹160.
After two failed pickup attempts, customers are required to courier the product to the address provided, at their own expense.
Exchange requests are processed once the returned item reaches our warehouse (typically within 8–10 working days). Replacement will be shipped after quality verification.

Returns are accepted within 4 days of delivery.
A handling charge of ₹120 will be deducted from the refund amount.
For return requests involving more than three items, a handling fee of ₹200 will be applied.
After two failed pickup attempts, customers must self-ship the item to the address shared.
Refunds are initiated once the product passes a quality check at our warehouse (usually within 8–10 working days).

Prepaid Orders: Refunds are processed back to the original payment method within 8–10 working days after verification.
Cash on Delivery (COD) Orders: Refunds are issued as store credit, redeemable on future TROPYQAL purchases.

Clearance, final sale, and heavily discounted items are not eligible for return or refund.
Items must be unused, unwashed, and unworn, and returned with all original tags and packaging intact to qualify for exchanges or refunds.

Got questions or concerns? We’re here to help.

📧 Email: tropyqal@gmail.com

📞 WhatsApp/Call: +91-7795935436